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October 18th – 1:00 PM - Education Stage

Bart Allen Berry

excellence book cover High Quality


If you're in the Restaurant Industry in the midwest you'll want to catch this year's 50th Anniversary Expo October 16-17th in Novi Michigan.

Bart Allen Berry will be a featured presenter  October 18th at 12:30pm

at the Michigan Restaurant Show, just outside Detroit.

‘How to Increase Your Customer Return & Recommend Rate’

Learn the latest research in Customer Satisfaction Behavior and the Ten Things You Must Focus On to get your customers to come back again and to tell everyone they know about your business. 

This is not a workshop with tired platitudes about customer service, it is instead, the satisfaction research results of more than two million customers which reveals the ‘Ten Values Of Excellence’ your customers say they want from you.

During this in depth presentation you will perform the complete excellence audit on your own business where you will calculate your current Return & Recommend Rate % and identify your strengths and weaknesses.  You’ll learn what you can do to increase customer loyalty and preference and beat your competitors.  

Be on time so you can complete the full forty question audit process and understand the impact and significance for your business.  This is a great audit for businesses of all kinds, not just restaurants.

This is a very special opportunity to learn Ph.D. level knowledge about customer behavior and how to apply the values of excellence to better manage, control and predict your customers - for the growth and success of your business.

Want to read ahead before the conference?

Learn More About Bart Allen Berry and his latest book and Restaurant Excellent Audit Process:

‘Becoming Excellent – Applying  The Ten Values Of Excellence To Your Organization’.  

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